Refund Policy
A legal disclaimer
We stand by the quality of our work and are committed to your satisfaction. However, due to the customized nature of our services, we offer a limited refund policy as follows:
Eligibility for Refunds
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Full refunds may be issued if you cancel your service before any work has begun.
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Partial refunds may be considered if the project is canceled midway, based on the work completed to date.
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No refunds are available after final delivery of services (e.g., completed design, editing, or marketing campaign).
Revision & Dispute Resolution
If you're unsatisfied with a delivered service, we encourage you to contact us within 7 days of delivery so we can revise or resolve the issue. Each service includes a set number of revisions, and we aim to meet your expectations.
Non-Refundable Items
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Third-party fees (e.g., ISBN registration, printing costs).
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Services that have been completed and approved.
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Delays caused by the client (e.g., late responses, missed deadlines).
Contact for Refund Requests
To discuss a refund, contact us at info.isabelpalmer.co@gmail.com with your project details and reason for the request. We'll respond within 5 business days.